SERVICE

Customer Contact Center – Packaged Gases

In order to provide the best possible service to our Packaged Gas customers, our Order-To-Receipt (OTR) Customer Care Team are on call to centrally service all our customers’ Packaged Gas orders and deliveries. For invoices and account queries, please contact your relevant Accounts Controller on +2711.977.6400.

In order to receive personalized care in your area of operation, please note the following contact details, and…
Kempton Park (Cylinders) – +2711.977.6444 / +2711.570.5224
Vanderbijlpark – +2716.986.8552
Witbank – +2713.697.6498
Rustenburg – +2711.977.6532
Pinetown – +2731.719.1508
Newcastle – +2734.328.8731
Empangeni – +2735.787.8809
Cape Town – +2721.941.3960
Port Elizabeth – +2741.402.9901

… you will be connected to one of our fully trained team members, who are equipped to deal with any query, from placing an order, expediting a delivery or handling a complaint about any deficient product or service. Should the team not be able to assist you on your query, they will re-direct the call to someone who can resolve the problem. The call center is open between 08h00 and 16h30 – Monday to Friday.

Should you have an After Hours Emergency, please contact us on 0800 650 315

Customer Equipment, Installation & Maintenance

Installation We install and maintain equipment of all types, including cryogenic tanks, freezing tunnels, pumps, pumps, vaporisers, gas generators, hydrogen installations, process equipment that uses gas, gas distribution systems and mixing panels.

Maintenance
Air Products South Africa provides a 24 hour, 7 day a week back-up maintenance service. Preventative maintenance is carried out on a regular basis according to a schedule. This system is part of the ISO 9001 listing therefore regular audits are carried out to ensure compliance.

All equipment complies with industry specifications, safety standards and is maintained as such. Copies of maintenance sheets will be issued to the customer. All work is carried out by trained  and SAQCC accredited technicians, the customer is requested not to carry out any work of any nature except for the operating of the system for which he has been trained.Customers are trained and directed on equipment to operate (that is clearly marked) for emergency purposes.

Any addition or alterations to the installation must be routed through Air Products who have qualified personnel to design and carry out these additions or alterations. Customers are encouraged to maintain their portion of the installation such as tank fence, tank pad, gates, water point and electrical supply in good working order and according to local specifications and standards. Air Products is a member of SACGA (South African Compressed Gases Association) and is a beneficiary to exemptions from the DEL (Department of Employment and Labour) regarding pressure equipment regulations. These benefits are passed on to the customers in terms of optimizing operational efficiencies.

Gas Management Systems

Gas management can be costly and time consuming. No matter which industry you are in and the challenges you face, Air Products has the service solution for you. There are many Air Products customers in Southern Africa who appreciate the benefits.

Telemetry

We are able to provide this service where customers require the additional comfort of telemetry assisted data.